Explore a Career with Trinity Health

Explore a Career with Trinity Health
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CENTRAL SCHEDULING REPRESENTATIVE

  • POSITION SUMMARY
    • Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
  • MINIMUM QUALIFICATIONS AND REQUIREMENTS
    • Licenses and Certifications Required
      • None
    • Educational Requirements
      • HS Diploma or GED, preferred
    • Experience Requirements
      • Customer service experience or training, required. Preferably six (6) mos minimum
      • Experience in a call center setting, preferred
      • Computer experience, required
      • Medical terminology knowledge, preferred
      • Experience with computer appointment software, preferred
    • Special Skills or Training Requirements
      • Ability to communicate effectively on the telephone
      • Ability to demonstrate good judgement in handling calls efficiently and appropriately
      • Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
      • Ability to handle confidential and sensitive information
      • Ability to work in a fast-paced environment; working efficiently and multi-tasking
      • Compliance with all Privacy and Confidentiality Standards per Trinity’s policies

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