Explore a Career with Trinity Health
Central Scheduling Representative
Trinity Health Hospital Campus & Medical District
Minot, ND
Minot, ND
Job Details
Job Location: Trinity Health Hospital Campus & Medical District - Minot, ND
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Days
Job Category: Customer & Admin Support
Description
Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
Qualifications
• Licenses and Certifications Required • None • Educational Requirements • HS Diploma or GED, preferred • Experience Requirements • Customer service experience or training, required. Preferably six (6) mos minimum • Experience in a call center setting, preferred • Computer experience, required • Medical terminology knowledge, preferred • Experience with computer appointment software, preferred • Special Skills or Training Requirements • Ability to communicate effectively on the telephone • Ability to demonstrate good judgement in handling calls efficiently and appropriately • Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution • Ability to handle confidential and sensitive information • Ability to work in a fast-paced environment; working efficiently and multi-tasking • Compliance with all Privacy and Confidentiality Standards per Trinity’s policies
Job Location: Trinity Health Hospital Campus & Medical District - Minot, ND
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Days
Job Category: Customer & Admin Support
Description
Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
Qualifications
• Licenses and Certifications Required • None • Educational Requirements • HS Diploma or GED, preferred • Experience Requirements • Customer service experience or training, required. Preferably six (6) mos minimum • Experience in a call center setting, preferred • Computer experience, required • Medical terminology knowledge, preferred • Experience with computer appointment software, preferred • Special Skills or Training Requirements • Ability to communicate effectively on the telephone • Ability to demonstrate good judgement in handling calls efficiently and appropriately • Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution • Ability to handle confidential and sensitive information • Ability to work in a fast-paced environment; working efficiently and multi-tasking • Compliance with all Privacy and Confidentiality Standards per Trinity’s policies