Explore a Career with Trinity Health
CNA Clinic, Well Care (3185)
Position Summary:
Responsible for managing payer and internal gap-in-care lists to improve quality performance and patient outcomes. This role conducts patient outreach; schedules needed services and supports closure of preventive and chronic care gaps in alignment with value-based care initiatives. Provides essential support to clinical staff by assisting with routine medical procedures and patient care activities within an outpatient clinic environment. Working as part of a collaborative and well-organized care team, this role supports smooth clinic operations by preparing patients for examinations, assisting clinicians during minor procedures, and helping maintain a clean, organized, and patient-centered setting. In a noncritical care environment, the CNA Clinic contributes to efficient workflows, positive patient experiences, and high-quality care delivery through consistent communication, attentiveness, and professional conduct. Through teamwork and reliable support, this position plays an important role in ensuring coordinated and compassionate outpatient care.
Key Responsibilities:
Licenses and Certifications Required:
Educational Requirements:
Experience Requirements:
Special Skills or Training Requirements:
Physical Requirements:
This position requires frequent standing, walking, bending, and assisting patients with movement throughout the clinic. CNAs must be able to lift or support up to 40-50 pounds when helping patients or positioning equipment. The role demands manual dexterity for clinical tasks, the ability to respond quickly in a busy environment, and sustained focus during periods of high patient volume. Visual and auditory acuity are essential for patient interaction, documentation, and recognizing safety concerns.
Environmental Requirements:
Work occurs in an outpatient clinic setting with routine exposure to medical equipment, cleaning solutions, and occasional contact with bodily fluids. The environment may involve moderate noise, frequent interruptions, and interaction with diverse patient populations. CNAs must adhere to all infection control, safety, and confidentiality policies while maintaining professionalism in a fast paced, team oriented atmosphere. Flexibility may be required to support varying clinic schedules or workflow demands.
Responsible for managing payer and internal gap-in-care lists to improve quality performance and patient outcomes. This role conducts patient outreach; schedules needed services and supports closure of preventive and chronic care gaps in alignment with value-based care initiatives. Provides essential support to clinical staff by assisting with routine medical procedures and patient care activities within an outpatient clinic environment. Working as part of a collaborative and well-organized care team, this role supports smooth clinic operations by preparing patients for examinations, assisting clinicians during minor procedures, and helping maintain a clean, organized, and patient-centered setting. In a noncritical care environment, the CNA Clinic contributes to efficient workflows, positive patient experiences, and high-quality care delivery through consistent communication, attentiveness, and professional conduct. Through teamwork and reliable support, this position plays an important role in ensuring coordinated and compassionate outpatient care.
Key Responsibilities:
- Reviews and works assigned gap-in-care lists from payers and internal reporting systems.
- Contacts patients via phone, mail, or electronic communication to schedule appointments and close care gaps.
- Coordinates scheduling for services such as annual wellness visits and screenings.
- Documents outreach attempts and outcomes
- Collaborates with clinic staff and providers to ensure timely gap closure.
- Identifies barriers to care and escalates appropriately.
- Maintains knowledge of quality measures (HEDIS, CMS, payer-specific metrics).
- Supports population health and value-based care initiatives.
- Adheres to Trinity Health policies and confidentiality standards.
Licenses and Certifications Required:
- Current Certified Nursing Assistant registration by state of North Dakota
- CPR certification required within 30 days of hire
Educational Requirements:
- None
Experience Requirements:
- 2 years of experience as a certified nursing assistant preferred
- 1 year clinic experience preferred
- Coding experience preferred
- Medical terminology preferred
Special Skills or Training Requirements:
- Strong communication, medical terminology knowledge, EHR experience, and organizational skills
Physical Requirements:
This position requires frequent standing, walking, bending, and assisting patients with movement throughout the clinic. CNAs must be able to lift or support up to 40-50 pounds when helping patients or positioning equipment. The role demands manual dexterity for clinical tasks, the ability to respond quickly in a busy environment, and sustained focus during periods of high patient volume. Visual and auditory acuity are essential for patient interaction, documentation, and recognizing safety concerns.
Environmental Requirements:
Work occurs in an outpatient clinic setting with routine exposure to medical equipment, cleaning solutions, and occasional contact with bodily fluids. The environment may involve moderate noise, frequent interruptions, and interaction with diverse patient populations. CNAs must adhere to all infection control, safety, and confidentiality policies while maintaining professionalism in a fast paced, team oriented atmosphere. Flexibility may be required to support varying clinic schedules or workflow demands.
