Explore a Career with Trinity Health
Lead, Business Representative (3228)
Position Summary:
The Lead Business Representative provides senior-level business office support and peer leadership by handling complex account work, mentoring staff, and assisting with workflow coordination. This role serves as a subject matter resource for registration, billing, and payer requirements, working closely with team members to help resolve escalated issues and support effective training and knowledge sharing. The Lead Business Representative promotes consistent application of revenue cycle policies while reinforcing accuracy, compliance, and accountability in daily operations. Through collaboration, clear communication, and a focus on continuous improvement, this position supports an organized, efficient, and team-oriented business office environment.
Key Responsibilities:
Licenses and Certifications Required:
Educational Requirements:
Experience Requirements:
Special Skills or Training Requirements:
Physical Requirements:
The Lead Business Representative requires the ability to perform office based work, including sitting for 6-8 hours per shift with intermittent standing and walking; frequent keyboarding, mouse use, and handling of documents; and fine motor skills needed for computer and office equipment operation. Occasional lifting or moving of office materials weighing up to 20 pounds may be required. Adequate vision, hearing, and communication abilities are essential for effective job performance.
Environmental Requirements:
Work is performed in an office environment with exposure to computers, printers, phones, and typical office noise. The role may involve working in shared workspaces, meeting rooms, and occasional remote or virtual meeting settings. Strict confidentiality of patient, employee, and organizational information is required. Standard day shifts are typical, with occasional variation based on departmental demands.
The Lead Business Representative provides senior-level business office support and peer leadership by handling complex account work, mentoring staff, and assisting with workflow coordination. This role serves as a subject matter resource for registration, billing, and payer requirements, working closely with team members to help resolve escalated issues and support effective training and knowledge sharing. The Lead Business Representative promotes consistent application of revenue cycle policies while reinforcing accuracy, compliance, and accountability in daily operations. Through collaboration, clear communication, and a focus on continuous improvement, this position supports an organized, efficient, and team-oriented business office environment.
Key Responsibilities:
- Perform advanced business office tasks, including complex registration, billing, and account resolution work.
- Serve as a resource and informal leader for other business office staff, assisting with questions and problem solving.
- Help train new staff and support ongoing skill development for the team. Work closely with supervisors and managers to identify process issues and contribute to improvement efforts.
- Assist with monitoring work queues and distributing tasks to support timely completion.
- Maintain high standards of accuracy, customer service, and confidentiality.
Licenses and Certifications Required:
- None
Educational Requirements:
- A High School Diploma or equivalent is required.
- 2 years of basic business courses are preferred.
Experience Requirements:
- On the job training.
- Secretarial or accounting experience preferred.
Special Skills or Training Requirements:
- PC experience.
Physical Requirements:
The Lead Business Representative requires the ability to perform office based work, including sitting for 6-8 hours per shift with intermittent standing and walking; frequent keyboarding, mouse use, and handling of documents; and fine motor skills needed for computer and office equipment operation. Occasional lifting or moving of office materials weighing up to 20 pounds may be required. Adequate vision, hearing, and communication abilities are essential for effective job performance.
Environmental Requirements:
Work is performed in an office environment with exposure to computers, printers, phones, and typical office noise. The role may involve working in shared workspaces, meeting rooms, and occasional remote or virtual meeting settings. Strict confidentiality of patient, employee, and organizational information is required. Standard day shifts are typical, with occasional variation based on departmental demands.
